Pros
• Large team = schedule flexibility • 40%+ employee discount in-store and online • Beautiful, high-quality fashion • Opportunity to develop customer service and styling skills
Kontras
• Low hourly pay ($16/hr), especially after years of experience • Loss of personal commission made the job feel less rewarding • Toxic competition among associates—coworkers would steal clients to boost their own sales when it was commission-based • Management decline: great leadership at first, but later managers were unhelpful, sat in the back, and blamed the team for their mistakes • Poor accountability: some employees did minimal work due to favoritism, increasing the load on others • Unfair blame: if go-backs weren’t perfectly done, you’d get blamed—even when it was a manager’s mess