Insurance was terrible, there is ZERO leave for pregnant women. There is 401k match but only after 1 year, and you have to stay 7 years to be vested, which means they will get rid of you befre 7 years. Management is clueless, and still operating the company as if it were 1999 and they are a 15 person company. Was often encouraged to lie to customers to get them to buy new things they didn't need. Was often encouraged to not fix issues so customer would have to spend more money to get more support. Any pro-active work to mitigate issues the client may have to prevent future issues was not allowed, unless on billable time. If nothing was breaking and we didn't get any calls, it was assumed we weren't doing anything useful and we were in trouble. There was zero opportunity to take an hour of the day and learn something new, something that would be massively beneficial for you and the company.
CEO cares about the bottom line only, nothing else matters. The employee doesn't matter, the customer doesn't matter, only the bank account matters. There is no job growth opportunity at all, there is no room for advancement because every management job is taken by "managers" who won't leave because at any other job, they'd be making 25k a year and would be in charge of the fry machine.