Stop treating us like disposable commodities - Customer Success bei Loftware: Mitarbeiterbewertung

1,0
18. Okt. 2024
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CEO-Befürwortung
Geschäftsprognose

Pros

I enjoy the work I do and the people I get to work directly with. Sad that is all now because there was so much good before. The data in these sites doesn’t lie & over time you can see the change.

Kontras

Burnout with no incentive to even want to stay, but it’s set up that way. Majority of us are actively looking for work or speaking with recruiters. The fact is, I'm not sure management even cares. There is always discussion from certain leaders that we “can’t do or expect that” because we aren’t a small company anymore & can’t operate that way, so “deal with it”. I say, since we are operating that way now and we are such a big company than what about better pay, or internal growth capability (and not just padding pockets of the high level management). We are a technology business 40 minutes from a large city that has many options and higher pay. Remote even. Things are extremely expensive and getting worse. All AKKR and our CEO are doing is pushing everyone to the brink of breakdown, just to make the biggest profit possible in the time frame here, until someone else comes along. There is zero regard for how it feels to those doing the hard work, missing out on many things in our personal lives for it. Our kids. We miss out on a lot and some families are going through hell at home because of it. The executives and board members are here for a short time and gone. We never had that careless feeling until AKKR. Riverside showed up and did the right things at least. The new investors and executives need to see that there are very good people here still sticking it out, who have dedicated many years and certainly many long nights and weekends for Loftwares success. That has to mean something again and be acknowledged. We aren’t disposable. If you want to make money you have to keep the people here who can help. Start treating us with respect. All of the employees are so burnt out and frustrated just waiting for something to change that they are starting to resent one another and that is terrifying. Tension, Low Pay, Little Respect from the top, Long hours, No culture, no more transparency. There is no help from the top, only criticism or a slideshow to tell you you’ve done well once a quarter. Slide shows don’t pay the bills, it’s time for action. We can’t be treated like this because you all are only temporary and get to move on. Things aren’t going well at Loftware. Address it and do something about it before the whole business has a bad reputation in and outside the company walls. That will equal failure and could be the demise of us.

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5,0
15. Juli 2025
Mitarbeiter (anonym)
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CEO-Befürwortung
Geschäftsprognose

Pros

I have been working for Loftware for several years. In this time, I have been able to expand my skillset and experience immensely working with different teams and in different areas, built lifelong connections, and received several opportunities for growth. If you are passionate about the following, you may be a good fit for the team: - strong team relationships and cross-functional collaborations - working with diverse fields and customers - opportunities for growth with the company - openness to ideas and change - fast-paced environment - flexible work-life-balance

Kontras

Change and fast pace may be challenging for some, but it has always been a motivator for me personally: change and a fast paced environment is something that you can anticipate working for Loftware. If you are flexible, motivated and open, this will be refreshing to you. If you struggle with change or owning your development, this may not be the place for you.

1,0
29. Juni 2026
Mitarbeiter (anonym)
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CEO-Befürwortung
Geschäftsprognose

Pros

It’s a paycheck. If you’re unemployed, it may be better than nothing. I would not recommend leaving a current role to work here.

Kontras

Executive leadership lacks credibility and is widely not respected. The company is not being led; it’s being managed to a private-equity script. Executives consistently show inability to influence material growth or strategy and instead operate primarily as order takers for AKKR. Sales compensation plans are unreliable. Quotas were increased with one week left in Q3, and other elements of the comp plan were changed in ways that negatively impacted sales reps. Incentive plans will be changed when outcomes are inconvenient, making them difficult to trust or plan against. Sales reps should factor this in. Executive judgment and tone have also been concerning. During the same period that leadership was planning mass layoffs, the CEO shared, in a company-wide town hall meeting, a story about recreational gun outings and the chief people officer being a “good shot.” For many employees, this came across as inappropriate, detached from the reality teams were facing, and oddly threatening. Operationally, product stability has declined while engineering and support resources have been reduced. Sales is routinely forced to manage escalations and act as technical support, damaging customer trust and making revenue harder to close and retain. For a company whose slogan is “Make your mark,” executive leadership consistently misses it.

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