Unprofessional Management, Discrimination, and Retaliation - Customer Service Representative bei LoadUp: Mitarbeiterbewertung

1,0
23. Aug. 2024
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CEO-Befürwortung
Geschäftsprognose

Pros

The company will try to appear as a fair and just place to work when you first start.

Kontras

Working at LoadUp became a deeply frustrating experience after they hired an unfit manager who had no clue what she was doing. Her arrival marked the beginning of significant bias and favoritism within the company, which fostered a toxic work environment. Despite my consistent hard work, dedication, and being recognized as a strong team player by my peers, I was treated unfairly and differently by my manager than other employees. The management team failed to fairly evaluate my performance, often ignoring the additional responsibilities I handled and instead focusing on skewed metrics to justify my “poor” reviews. Keep in mind, prior to this individual being hired on, I was recognized for all my efforts and accomplishments company-wide and recently received a promotion. This was compounded by the fact that I was wrongly criticized for "poor attendance" by the director of my department. The only times I missed work were due to illness (which I had and used my sick time for) and when they refused to accommodate my need to work from home, even though I had disclosed that I had no transportation and a disability preventing me from driving long distances. This refusal to accommodate became particularly problematic after the company abruptly changed the onsite office location from one just 5 miles from my home to one almost 30 miles away. When I asked to see my attendance record that was supposedly in question, I was met with a snarky comment rather than the transparency I deserved. My attendance was never shown to me by said director. Additionally, I was threatened with termination by this individual, which I perceived as retaliation for standing up for myself and speaking out against the unfair treatment from my manager. This hostile behavior left me feeling gaslit, as I was told that I was “being treated no differently than other employees,” despite my fellow coworkers acknowledging the blatant unfairness on several occasions. Furthermore, the communication from management was often disrespectful and dismissive of legitimate concerns, leading to unneeded stress and frustration. Continuous micro-management and unnecessary questioning of my ability to work from home and my personal health created an atmosphere of mistrust and severe discomfort. In summary, LoadUp is an employer that lacks professionalism, fairness, and respect for its employees. The company's failure to address discriminatory practices and its unwillingness to accommodate employees with disabilities make it a challenging and demoralizing place to work.

Mehr Bewertungen zu LoadUp entdecken

5,0
23. Feb. 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

I truly love my job at LoadUp Technologies. I’ve always believed that you can thrive in a company with a strong, positive culture — and that’s exactly what I’ve found here. What sets LoadUp apart is its genuine commitment to its purpose, mission, and vision, while consistently embodying its core values. Leadership doesn’t just talk about these principles — they live them. The company truly cares about its employees, and that care naturally extends to the customers & partners we serve. One of the things I appreciate most is the cross-collaboration across departments. Everyone works together, supports one another, and contributes to shared success on a daily basis. It really feels like a true work family. We’re growing at an incredible pace, and it’s an exciting time to be part of the journey. If you haven’t considered LoadUp for your career, now is the time to jump on board.

Kontras

I can't thing of any! The company is continually growing and evolving, and if you’re open to embracing change, you’ll have the opportunity to be part of something truly exciting.

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Reaktion von LoadUp
1mo
Thank you for taking the time to share such a thoughtful and positive review about your experience at LoadUp Technologies. We’re incredibly proud to hear that our culture, values, and mission are resonating in a meaningful way. Creating an environment where team members feel supported, connected, and empowered to grow is something we work hard to maintain every day, so your feedback truly means a lot. It’s especially great to hear your perspective on cross-team collaboration and the sense of community across the organization. We believe that our people are what make LoadUp special, and it’s inspiring to know that this is reflected in your day-to-day experience. We’re excited about the future and grateful to have dedicated team members like you as part of the journey. Thank you again for your kind words and for being a valued part of the team!
1,0
1. Mai 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

We both know there isn't any

Kontras

It's a subscription based company with 3 tiers. To get the offers first you must pay 500 dollars each month. Second tier is 250 and the lowest tier is 75 a month. You won't make your money back on the 75 a month tier. You only get offers that everyone else has already declined. You also have to pay 100 dollars for 1000 points. You use those points to pay for jobs. When it's time to get paid they don't use direct deposit or paper checks, PayPal, venmo, cash app, apple pay, branch or anything that will get you paid the same day. They only use stripe, square or quickbooks. You create an account and connect your bank account. Load up sends you an invoice. You send the invoice back to load up through the payment platform. They send you a digital card. You then pay yourself through a second invoice with your payment platform, for a convenience fee of course. Load up calls you 5 times a day with job offers that don't pay enough to survive. But the ask you to under bid that number. They try to start bidding wars with other contractors doing all the labor. The lowest bid gets the job. Management keeps all the savings. Payment takes well over a week and the digital card is only valid for 2 weeks. They must keep the money after that. You won't even believe how bad this company is

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Reaktion von LoadUp
5d
We truly appreciate you taking the time to share your experience and feedback. We understand that every contractor has different preferences and working styles, and we’re sorry to hear that your experience left you feeling frustrated. Our subscription tiers, lead distribution system, and payout structure are designed to give contractors flexibility in how they grow their business, while also supporting fast access to opportunities across many markets. We recognize that learning the payout workflow — including invoicing through merchant to merchant platforms — can feel unfamiliar at first, but these systems are in place to provide secure, trackable payments for both contractors and customers. Our partners successfully choose projects that fit their pricing, schedule, and business goals. Our team’s outreach is intended to help connect contractors with available opportunities, though we understand communication preferences can vary and we’re always working to improve that experience. We genuinely value all contractor feedback, including criticism, because it helps us continue refining the platform and improving support.
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