Disappointing working experience - Billing and Contracts Administrator bei Lineage: Mitarbeiterbewertung

1,0
28. März 2023
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CEO-Befürwortung
Geschäftsprognose

Pros

Ability to work from home.

Kontras

I had a very disappointing working experience with Lineage Logistics Ltd in the Finance Team (I purposely mentioned the team as there are other divisions at their Whakatu premises, NZ). From the start, there were false promises by the manager and a lack of constructive positive communication within the team. The two colleagues were very unfriendly, rude and verbally abusive. There was very poor training in spite of the high volume of data to be processed, and the diversity of activities and conditions. While the Billing and Contract position is a simple job it must be done correctly in order not to overcharge/undercharge the customers whose accounts deal with huge numbers with different conditions/rates in their contracts. Also, the weekly and monthly deadlines must be met with proper performance. There were lots of hours of unpaid overtime done, and not even positive appreciation from the team for such a sacrifice on my part. But, in fact, it was the constant displeasure by them which aggravated the stress and put me down, instead of speedy settlement into the job position. The role has a high turnover rating within a short time period which highlights that something is wrong there. And, I believe, there is poor management that leads to an unprofessional environment and poor culture of the organisation.

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Reaktion von Lineage
3y
Thank you for taking the time to leave your review. We are disappointed to hear you have not experienced a positive work environment during your time at Lineage Logistics. Lineage is committed to a work environment free from discrimination, retaliation, and harassment. We are committed to creating an environment where all team members feel respected and supported. We do our best to accommodate flexible schedules that work for our team members, and we are disappointed this has not been your experience. We take pride in being shepherds of the world’s food supply, and sometimes that requires extended schedules. It is a priority for us to recruit great talent to assist with this need, so our team members can achieve a work-life balance that works for them, and the communities we serve. Our management team has an open-door policy so team members can feel free to connect whenever needed. We are working hard to ensure we gain insights into work issues and solutions at all levels within the company and appreciate your feedback. Lineage also maintains an anonymous ethics hotline available to all employees.

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5,0
2. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Management cares about you and how you are doing

Kontras

Lots of calls when short staffed

1,0
2. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

It pays well and the work is remote.

Kontras

Management doesn't have a clue. Everyone fears for their own job so they all setup meetings to completely block their calendars daily because they want to look busy instead of doing any actual work. The top level is focused on whatever the latest and greatest thing is (and to be fair, some really cool new technology) but if you are in a supporting role, forget about ever being able to get anything done. You won't have time to focus on anything but they hold you responsible for everything. There is an India based managed services team that is supposed to do the work but the communication is horrible, your time is wasted, and there is no process in place to control the workflow. Just beatings for not doing something nobody ever asked you for and you knew nothing about. The stock is tanking because there are multiple levels of unnecessary management who are all out to make others look bad so they can keep the attention off their own pointless existence in the company. If you want a job doing absolutely nothing besides wasting your time in Teams meetings, this is the job for you. However, the 9 managers you have above you are out to use you as a shield to protect them!

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