Pros
Decent benefits package: 401K, pension, medical for full time associates.
Kontras
Poor upper managment. They hire executives/regional managers from outside the company that do not even have basic optical knowledge! Very apparent that upper management are just puppets of THEIR bosses. Very focused on sales and numbers vs associate satisfaction. Don't they know that happy associates = better results? We do not get credit when the store is doing well, but are beaten down when we are not making our goal. The summit we went to early this year was littered with false promises: More money in training (they just cut our payroll), getting feedback from associates (never done), better pay (they are eliminating middle management.) It becomes very stressful when the regional department comes to visit. They come in for a few hours, and nit pick the store to death, never satisfied with our "behaviors." Also there is a lot of turnover in the company; its a passive-agressive statement to the company, but they see it as they were not "brand right" to begin with vs. the company is doing something wrong.