Started great, turned sour pretty quick. - Customer Experience Specialist bei Lemonade Insurance: Mitarbeiterbewertung

1,0
9. Juni 2022
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CEO-Befürwortung
Geschäftsprognose

Pros

Other reps were fun to work with! Some free stuff

Kontras

Training is a joke, they expect you to study for the insurance exam in 5 days. I was on the phone and during onboarding training, I learned about emails. They do not prepare you for the customers and processes Tons of training, processes, and policies are not documented, just word of mouth and inconsistent. Favoritism and not qualified people being promoted HUGE secret lay off, made people sign NDAs to get their last check Horrible pay scale with very little advancement

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5,0
3. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Great company/culture, great people, great exam support. Surrounded by the cream of the crop in the insurance and insurtech world. interesting and dynamic work. A nice bonus is you will learn how to code here, it's non negotiable.

Kontras

No formal rotational programs. Work can get get overwhelming during exam season (maybe not a unique thing to this company). No bonuses, just equity.

3,0
20. Feb. 2026
Mitarbeiter (anonym)
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CEO-Befürwortung
Geschäftsprognose

Pros

When I started there it was amazing. Lots of flexibility, good pay, great benefits, and fantastic people to collaborate with. It was a real startup culture.

Kontras

Once they started hiring old hats from entrenched and archaic insurance companies to be senior leaders the tone changed. Almost overnight it became just like the institutional insurance companies where you can be stabbed in the back at any moment and you’re only valued if senior leaders can see your work product. If you don’t have regular interactions with them or pat yourself on the back often you are as good as gone.

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