Pros
-company based on a business model which requires "doing good" (The Give Back - charitable donations). Lemonade walks the walk -business model is smart, intuitive, necessary - a real industry innovator -actually treats employees well. competitive compensation, great healthcare, mental health days as sick days, mixers, care packages, food/drink in the offices, etc. -lgbtq+ friendly -CLX leadership is always open to discussing grievances, stressors, transitions, growth, compensation -org leadership extremely accessible (CEO and CTO often visit the offices, you can literally just go up to them and introduce yourself in the kitchen) -other teams are extremely accessible (we have weekly/monthly meetings where other teams in the org present what they're working on, teams/leadership have "office hours" where you can walk or Zoom in to ask questions) -everyone, no joke, has the "get sh!t done" attitude mentioned in the job postings. it's so refreshing to be somewhere where everyone WANTS to be, and where they are always up for a challenge -animal friendly offices -org response to the pandemic: prioritized employee health #1, customer experience #2, business #3. employees felt safe and supported - and customer experience did not suffer. -culture is EVERYTHING. Biggest pro: if you're coming from retail or other customer facing positions interested in CX/CLX, this company actually cares about your mental health.
Kontras
-start up mentality - fast paced; if you encounter a problem, it is expected that you do your best to solve it yourself or take appropriate problem solving solutions -there's a ton of work to get done, so late nights/weekends will happen from time to time -if you're not a quick learner or up for challenges, it will be difficult -if joining CX/CLX - customers will yet at you (BUT, your team and manager will support you!!) -culture is EVERYTHING. if it doesn't feel like a fit, it's likely that it is not.