Pros
Some people in management understand how unreasonable the expectations are, building is nice, and coworkers are cool
Kontras
Got confirmation from 2 separate people in leadership that LPL understaffs as a policy. They veiw any time you're not on the phone taking a call as them losing money. You will be overworked, you will be dealing with pissed off callers who have been waiting on hold for over an hour because there are not enough people to handle any spike in call volume. Management's response to this? Cut ACW which is used for note taking and catching your breath between calls. The only concern of management is individual metrics. Is the environment conducive to producing those metrics? Absolutely not. And management doesn't care. They'll dangle their tiny bonus as a form of incentive (it's like $800 per quarter and thats IF your metrics were pristine) This is the first job I've had where I almsot daily contemplate just quitting and going to work fast food/ retail until I can find something else in the industry. It will take a toll on your mental health and it absolutely does not pay enough for it to be worth that. Avoid working here unless you have no other options and even then look at it as temporary.