Pros
People: My coworkers were some of the smartest, most talented, and hardest working people I've met. Product: ESP is a good product. I always felt we were making a positive impact on the world. Salary was great and benefits were pretty standard as far as other places I've worked.
Kontras
Culture and Poor Leadership: It was a culture of grinding with poor work life balance. If you don't use your paid time off, you lose it, and it won't get paid out after you leave. But many people have large balances of PTO because they are overworked. Management has trouble saying 'no' to customers on projects with constantly changing requirements, so many projects would run on and on, placing ever increasing pressure on implementation teams. Continued to add VPs and other executives to the executive leadership team, yet failed to bring in (enough) new business and/or reduce the cost of doing business, so now going through multiple rounds of layoffs, getting rid of the people responsible for doing the actual work. Executive leadership also would make decisions that impacted several projects / initiatives without soliciting the input from the experts responsible for doing the implementation, which IMO had negative consequences on the overall results. Not a lot of transparency on the direction of the company from management. Also, fairly siloed in that trying to roll out new processes across the customer ops team was incredibly difficult with mixed results. Not all appropriate stakeholders are included in such decisions. After I was laid off, as previously mentioned, I didn't get any unused time off paid out. Was only offered two weeks severance and given a document that had links to a few job boards and the contact information of some recruiters. No 401K match.