Pros
Its good for a first job, learning how to deal with customers and interact with co-workers. Flexible scheduling and supervisors were always there if you had a scheduling problem you needed to work out. Co-workers for the most part are very easy to get along with, and I've made many friends there.
Kontras
Management doesn't seem to care about their employees, they may put on a fake smile but they never seemed to really take any notice. The pay is awful, I've worked there for 2 years and I'm still only making $7.45/hr and I'm trained across 4 departments. Forget about decent raises, as one of the managers told me, raises aren't based on performance but only on length of service. Doesn't matter how hard you work, you won't get a raise for doing a good job. Not to mention they're almost always understaffed and have to constantly call people from other departments. Turnover is also very high, with maybe 1 of every 5 employees making it past the one month mark. Customers can be bad and you have to cave to them every time otherwise they'll complain and you will get yelled at.