Revolving Door - Network Technician II bei Key Methods: Mitarbeiterbewertung

2,0
15. Apr. 2021
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CEO-Befürwortung
Geschäftsprognose

Pros

- Wide variety of technologies to learn and get a feel for - Customer base is generally pleasant and easy to work with - Co-workers are generally knowledgeable

Kontras

- Pay rate for the work expected is crazy, rotating on-call without any compensation for not getting to live your life - Management will squeeze as much as they can from you and wonder why you don't like working there anymore - Everything seems lazily thrown together in an attempt to seem cohesive - Stress is through the roof and with barely a shrug of the shoulders from management

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Reaktion von Key Methods
2y
Response - This is an update on what has transpired in the 2.5 years since this review was originally posted Pros - Pretty much the same since this was originally written although many techs have grown their technical skills since this was written so I would say staff are "Very knowledgeable" VS "Generally Knowledgeable" Cons: Our staff to client/endpoint ratio has gone up in the last 2 years and we have separated a number of duties that used to fall on a single employees shoulders ( Staff are going deeper with skills/activities VS being generalists ) Key Methods performs annual salary reviews the beginning of each year and has added a $1,000 employee appreciation bonus that is given our each December We rotate the on call position so it is not a burden on any one individual ( Currently T2 or greater technicians are on call for a 1 week period about every 6 weeks ) We also pay $100 for the week on call ( Even if no calls come in ) and $50 per incident for any calls that are taken. These changes have helped improve work/life balance, reduce stress, and increase pay

Mehr Bewertungen zu Key Methods entdecken

5,0
24. Juni 2021
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CEO-Befürwortung
Geschäftsprognose

Pros

Flexible, Innovative, cutting edge, Friendly

Kontras

NA, NA, NA, NA, NA

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Reaktion von Key Methods
2y
Thank you !
3,0
6. Okt. 2021
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CEO-Befürwortung
Geschäftsprognose

Pros

I can't say enough about the employees at Key Methods. The company is built and held together by the hard work of the many talented technicians and administrators. Professional, smart, and caring, they always put their best foot forward day in and day out. I have gained many lasting friendships and professional relationships with these people for which I am forever grateful. The experience gained in just a short period of time is awesome and there is definitely something new and different every day.

Kontras

The leadership team is absent most days and works remotely from their fancy houses and/or houseboats. You have to pull teeth to get any kind of pay raise and the workload to pay ratio is way off (between 20-25 clients per person account manager). Leadership tends to unintentionally flaunt their money and fancy toys in front of the employees while the hard-working employees who keep the company running are living paycheck to paycheck.

2
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Reaktion von Key Methods
2y
A little over 2 years have past since this review was posted so time for an update: The "Technical Account Manager Role" that was mentioned was eliminated and the duties that were covered by that role have been divided among multiple departments ( Account Manager, SysAdmin, NetAdmin, and VCIO ). Few techs were able to juggle all those duties well. Those that could had a high probability of stressing or burning out. Like most companies our success comes from repeating those things that work well and changing the things that don't. That's what we adhere to another one of our core values - "Embrace Change" - With change comes opportunity.
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