Pros
Working from home and no commute
Kontras
LOW Pay! 10 per hour. 6 weeks of training and leave training without a clue of whats going on. Everything is based of customer satisfaction surveys. Every survey I received was because customer was not happy with Apple or the product, but my job was at stake because of customers not satisfied with Apple. You receive fake test phone calls when calls volume is low. Calls from management creating fake cases and fake surveys. Bonus constantly changing, no bonus over 60 dollars. Force advisors to do screen share with customer, because Kelly is unable to compete with Enterprise. Force screen share to boost stats and survey scores. Practice being a happy ROBOT! This is not regular customer service/tech support pay is to Low for the amount of BS you have to put up with! You will dreed logging in each day and pray you phone does not ring! I have worked customer service for years and did not dreed my phone ringing! To sum it Up! THIS JOB SUCKS!!!!
