No raises and poor management - Operations Agent bei Intuit: Mitarbeiterbewertung

1,0
31. Jän. 2019
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CEO-Befürwortung
Geschäftsprognose

Pros

Full time and 9-5:30 M-F

Kontras

I have been with Sykes since the merger with Frontier in 2017. I have not received a raise with Sykes, they have cut the commission benefits, the medical benefits are horrible. The CEO visited my location and told all employees that we can be replaced by robots. When they opened the floor for discussions they failed to answer questions that we needed clarification on. Plain and simple do NOT work for this company if you can go to other call centers.

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Reaktion von Intuit
7y
We're so sorry to hear that your Sykes employment experience has been less than optimal. At Intuit, we strive to select partners that mirror our mission and core values, as Sykes has historically demonstrated in the past. This feedback will be shared directly with Sykes to ensure that we continue to stay aligned as partners. Thank you for taking the time to share this feedback.

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5,0
29. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

internal mobility culture lets you stay engaged and challenged. has access to latest techonologies to learn and grow. peers are good

Kontras

strategy of the business is unclear given the recent stock price drop

3,0
13. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Benefits are amazing, medical insurance, vision and dental. Company match on 401K and volunteer time off.

Kontras

They keep making decisions to outsource jobs to contract workers who don't share the same value in training or customer care. Oh they say they do but when you catch the listening to music so loud you can't hear the customer, or literally snoring on the line they can't do anything because of the way the contracts are set up. It is up to the contract company and the contract company just needs warm bodies. They did not even supply enough people doing our busiest season this year to co or the shifts that were required in the contract. So good luck with that. They will always eventually lay you off.

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