Pros
The employees typically care about the customers when they first start with the company.
Kontras
The two owners take zero responsibility for any missteps, which there were several. Instead of offering a solution that works, they'd rather build you something from scratch that costs 10X and needs to be repaired on a weekly basis. Keep in mind they charge for these repairs. The owners throw their employees under the bus any chance they get. They tend to over charge their customers because they expect the customers to call in and complain from the sub par service. They then reduce the cost of the invoice to what it should've been originally which satiates the customer. They hire inexperienced non-technical employees to man the help desk. Their help desk staff made the issues 10X worse, which again means ITS can over-charge for something that shouldn't have been difficult to fix in the first place. There was constant infighting with the staff. The owners would have a different employee be a scapegoat each week and encourage their fellow employees to heap undeserved blame on them. Employees were expected to work whenever and wherever the owners wanted. Overnights, weekends, while never offering comp time.