Pros
Really awesome people you will be working with day-to-day. They are supportive and want to see you succeed at work
It is a great way to progress your career forward if you are new or somewhat new to IT
I would argue that the benefits are pretty decent: 4% matching 401(k), fully covered Medical, Dental and Vision plans with paid options at good rates with lower deductibles. About 13 hours of PTO accrued per month.
In an era where many companies are demanding RTO, ITS is still pretty friendly when it comes to working remotely full-time.
Kontras
It is an MSP and unfortunately it comes with the typical issues that most other MSPs have such as reluctance to adopt modern technologies (seriously working here is like going back to 2009), messy or missing documentation, subpar SLA adherence and most importantly: below average pay.
As of recent, there has been a negative culture-shift at ITS. They used to pay for many certification exams and even give you raises for certifications. They still do that, but it is far more restrictive than it used to be. Also no more holiday parties as of 2024. Bonuses (which were already small) also got a significant cut in 2024.
Upper management cares more about how they can sell a service or bill a client rather than making sure we are deploying the right solution. This always comes back to bite us as we have to deal with the fallout when the client inevitably has issues. VPN tickets are EXTREMELY common here. Business > technology at a ratio of 9:1 at ITS.
The company talks a BIG game when it comes to security, but it is just a facade to sell more services to the clients. Security practices are subpar at best here. ITS will sometimes deploy Windows Server for clients WITHOUT ever activating it and act like it's no big deal.
ITS likes to "merge" and buy out competing MSPs, which makes ITS bigger. The issue is that we now have many different teams with segmented workflows and "micro-cultures" and it makes everything all the more confusing.
