Pros
Majority of the people at the very top and everyone from the bottom up to middle management are great. There was always a great emphasis on the customer - be they commercial or individuals. For several years RSA in the UK was an energised forward look and credible organisation.
Kontras
Level 2&3 management seem mostly in it for their score cards. It's like they stop caring when they achieve that grade. It's command and control / management by numbers / sloppy shoulders / siloed mentality / "it's not my problem" / this week's highest priority is forgotten next week. / "we care about our people" but not our 3rd party suppliers because they are in India and they can work all gods hours / "who messed up, let's make an example of them"... the list goes on.