Pros
Helpful co-workers and benefits. That's about it. There are no pro's for being a customer service representative. CSR's take phone calls all day.
Kontras
- Dealing with problem files with difficult customers - Micromanagement. One time I talked to a co-worker and a manager asked if I was on lunch or not. If you're logged off for a certain amount of time, workforce will look for you. - You are chained to your desk by your phone. Workforce only allows a max of 10-15 mins of washroom/logged out time. - Call quality. They dock you marks if you don't include certain things during your call (eg: you have to say we work in a team environment). - Booking vacation is difficult. Workforce makes you only book a week off first. After everyone books then you can choose individual days off. - Difficult to move around company if you're just a CSR. You can get rejected more than 3 times for a role you apply to. - Short staffed. Phone keeps ringing non-stop.
