2y
Thank you for your comment. To help us better meet the evolving needs of our customers, we decided to embed post-sales customer support into other parts of the organization, which will allow our account teams, technical pre-sales teams, professional services teams, and renewal teams to focus on the entire customer journey rather than just a component of the journey. Unfortunately, this change did affect the CSM team members. While eliminating roles is always a tough decision, we are doing our best to support the affected employees through severance pay, outplacement services, and of course other internal job opportunities.