Pros
Amazing coworkers: fun, caring, smart, and incredibly diverse
On-the-job training
Help with national certification
Ample work; excellent opportunity to gain interpreting skill and experience in a short time, even for interpreters of less common languages
(If working from a call center) Opportunity to collaborate and learn from coworkers
Ease and security of working as an employee rather than an independent contractor
Medical, dental, vision, and life insurance, FSA's, and predictable income
Somewhat flexible scheduling
Higher pay for nights and weekends
Option to work remotely
Kontras
Extremely low pay relative to on-site or contract interpreting
No company contributions to retirement
(At times) Technical issues that impact interpreter performance and job satisfaction
(If working from a call center) Insufficient sound barriers between workers leading to stressful, noisy environment
Requirement to serve as a receptionist between interpreting calls
Being treated like a call-center representative rather than a skilled language professional
Sometimes having to work weekends, very early, or very late hours
(At times) Low morale stemming from low pay, not keeping promises, sudden firings, poor communication, lack of transparency, inclusion, or consideration
High turnover at all levels