Customer Success Manager - Mitarbeiter (anonym) bei Imagine Learning: Mitarbeiterbewertung

4,0
20. Sep. 2018
Mitarbeiter (anonym)
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CEO-Befürwortung
Geschäftsprognose

Pros

IL treats their CSMs pretty well; they listen to the needs in the field and make the changes needed to the job more effectively and efficiently. The VP of Customer Success has a strong vision and provides the tools to do the job. Overall, a great position with solid leadership.

Kontras

The product development teams have been slow to change program features and functions and the CSMs regularly take the heat in the field for it. Provisioning teams are under-trained and over-worked. The technical side of IL is suffering and holding the company back.

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5,0
1. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Great collaboration and team work!

Kontras

Pay could be more competitive

3,0
11. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Pay is competitive. Remote work. A few days a week of regional travel at the federal compensation rate. This has been an educational entry-level job to learn the basic stakeholders and sales cycles for K-12 curriculum. The people I work with are great and knowledge/experience is a strong resource at this company.

Kontras

The higher leadership of the organization does not foster a positive, collaborative culture. Different teams/regions work in silos. Any collaboration and communication happens primarily by our own individual efforts. Also, systems change yearly. It's difficult for everyone to adapt, and as a result the sales team has little faith in following the process. Job security is iffy. There has been continuous talk of eliminating my position in my state for over a year now.

2
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