Pros
The salary is decent and the job is full-time
Kontras
Humana's culture/environment is extremely toxic from Owners, to compliance, and managers. This company's personnel is awful! There should be an immediate restructuring. During my tenor, I witnessed favoritism, racism, and the company leading by imposing fear tactics and fear tactics (If you don't make 8 sales today you will face consequences. Your conversion is too low you will be placed in blend, and left to fight your way out) - simply not a professional environment. During AEP for 2022 Humana's commission was only paid Agents for 1 line of business, MA/MAPD removing PDP, Dental, Vision, & hearing. Removing thousands of dollars out of agents' pockets. This company is hardcore sales! They are only concerned about selling to the customer no provision is made to take care of the customer after the sale. If you make appointments to return a call to a member and it's not an appointment to sell you are forced off the phone by your manager -sad. So many levels of foolishness and egregiousness by this company that it makes me sick to think about not to mention the lawsuits from consumers for mishandling of claims, calling even though consumers were on do not call (DNC) lists.