Pros
- Most people come off quite friendly here. - Some of the managers are nice and understanding of personal situations.
Kontras
- No real way to offer anything to customers who are angry due to price increases. Expect to be Abused and Yelled out frequently. - Favoritism in the workplace meaning if you're not playing office politics, expect to not move anywhere in the business. - Although they pitch "Working as a team" across the centre, you often can feel unsupported. - Expect to be micromanaged and have to report every bit of detail to management. - Do not expect to be upskilled in anything outside of basic training. - Basic training is very general and essentially is "This is the PDS, This is where x limitation would apply". - Despite people being nice, management talk (negatively) about a lot of staff. I only found out by chance as I overheard management talking about firing someone for performing badly as I walked past a meeting room. - When i joined, i was offered the minimum salary without being able to negotiate. Later on i had found out that one of my colleagues who had less experience than I did (In CS and Insurance in general), was getting paid 10k more than I was despite my prior experience.