Pros
The remaining staff are exceptional. They are compassionate, trauma-informed, and deeply committed to the mission despite significant strain. The work is highly meaningful, and those in direct service truly care about the refugee and immigrant families they support. The clients leave a lasting impact, and so do the colleagues. There is strong potential within the organization if leadership chooses to recognize and support it.
Kontras
The organization’s most significant challenge lies in its leadership. The CEO is often absent, prioritizing visibility and personal recognition over meaningful, sustained impact. Over the past year, several experienced staff members have left, while executive perks have grown and transparency has diminished. Leadership tends to rely more on charisma than accountability, and more on branding than genuine care.
Middle managers are placed in difficult positions, expected to carry out decisions they had no role in shaping. This dynamic contributes to burnout, anxiety, and moral strain among individuals who entered this work with a strong sense of purpose.