Pros
I cannot think of one good thing about working at this company. Everybody that works here has definitely 'drank' the kool-aid. This company may offer ridiculously good benefits, but it will just suck the soul right out of you.
Kontras
Working in Member Services was the worst choice I ever made. Member Services has the worst practice for allowing people time off. If you're new, don't plan on being able to use your PTO for at least a year. Even appointment time is hard to come by, which is only a 2 hour slot, and then you have to 'make-up' your time. The rules and structure of this department are ridiculous. You are schedule 1-15 minute break and a 30 minute lunch. I'm pretty sure this isn't legal since if you're hourly you are supposed to have 2-15 minute breaks. If you are taking too much time working on 'pending' work, they will tell you to stop and get on the phones. While the benefits are decent, I would never stay here. They don't seem to really value their employees that much.