Pros
Spiff payout PTO time Sick time Loyal customers Relaxed atmosphere (most of the time) Relaxed dress code For the most part, this company is a great place to work. It's always nice to make a bit more then minimum wage, and the opportunity to make extra money with spiffs. I've been with this company close to three years, and can say that 80% of the time I do enjoy my job. I enjoy meeting customers who really take the time out of the day to get to know me on a personal level. I enjoy almost all of my upper management, and respect their choices.
Kontras
Not enough hours The relentless micromanaging of data capture Micromanaging Cashiers who cheat to boost their spiff sales, and who also steal esps/itcs Itc program needs to be thought out more. The fact that we don't have a rewards program for our loyal customers or for the itc members Free item coupons with NO purchase I understand the data capture process, I understand what it's trying to do. But DMs need to look at the bigger picture, not everyone wants to give out their personal info, especially the older folks. Some days I literally feel like I'm harassing customers into a flyer, with coupons that aren't the best out there. I find the itc program to be a complete waste. The customers can and DO get better coupons in car magazines and Sunday news papers. Why don't we have a rewards program for the itc members? For spending 29.99$, I really believe we need to do a little more for these customers who spend more of their money and time at harbor freight. The free item coupons with no purchase are not helping the customer base or middle class. You're bringing in the same people every day, who will NEVER buy anything and only come on there for free items. They refuse to give you their info for data capture, they are rude, and when we are out of the item they throw stuff at us, scream at us and make us feel like it's our problem that we are out of the item.