Pros
My manager was great but that depends on territory.
Kontras
I should’ve listened to the countless reviews that called this company scummy.
In a particularly bad job market, I was fooled by the facade of a fancy job with a company car, phone, iPad, and room for growth, as well as a week of training that I would be paid to attend.
What I didn’t know was that every step of the way I would be lied to, disregarded, and treated with utter unprofessionalism.
The company philosophy of creating a cost effective model that would benefit offices, providers, service specialists, and pharma companies alike is so clearly just a cash grab utilized to save rich pharmaceutical companies money. HCP Concierge hides behind the mask of a more ethical approach to pharmaceutical marketing to the detriment of its employees.
Upon research, the starting salary has not been raised in years. I was willing to take this pay cut to be part of a more ethical model, but having worked in the field, I learned just how frustrated offices become when we have nothing to offer. No lunches, no meetings, no coffees. Nothing to offer for their time except some tiny over the counter samples and the same brochures they’ve been given 8 times already.
The metrics on which you're measured are unattainable. During interviews you'll be told that 25 visits a day are doable because multiple providers will be at each location. This is entirely untrue for many territories including mine. I would rush from single target office to single target office with little quality because quantity is the only thing valued at HCP Concierge. The metrics they go over are just boxes that we are pressured to tick, regardless of office need or verbal denial. It’s almost like the company cares more about the numbers than how providers actually feel.
You spend countless hours going over the same surface level material in training sessions, and every question asked is met with the same generic answer.
There is no regard for the differences in territories. There are so many low income offices in my territory that could only dream of prescribing certain medications to their patients with no leftover dimes, yet I was expected to convince 50% to prescribe with no samples? I felt like a burden every day.
On the metropolitan specific logistical side, it was so costly to have a car. The unavoidable traffic and parking violations that have all been out of pocket are only really understandable if you’ve had to drive here. My manager was empathetic, anyone who had deployed here was empathetic, but upper management was not. I was denied a parking garage for my home which is something other territories don’t need to worry about. I could've lived with this if any of my expenses were returned promptly, but on a monthly pay check, the late returned expenses put me deeply underwater every month.
It is particularly inexcusable how long it took to return over 400 dollars worth of expenses for training. A month and a half.
And lastly, out of the 8 in my training class, only 2 remain with the intent to stay longer than a year. That is 6 people that will lose an entire month of pay for not being able to take it anymore. A $3,000 fine for leaving a 21 an hour sales job with no commission. Stay far away.