N/A - Customer Service Specialist bei HCLTech: Mitarbeiterbewertung

1,0
20. Juli 2023
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CEO-Befürwortung
Geschäftsprognose

Pros

There was nothing outstanding to report.

Kontras

You deal with an Indian company that has come to the UK to try and penetrate the market. The people you communicate with are based in India. Their command of the English language is such that there are constant communication difficulties with most PLUS a different culture and work mentality which are off-putting in an annoying sense. When you have an issue or question, you can only email some Indian manager with an unfamiliar name - a person you have never met in your life. In fact you deal with such people most of the time. And you do not get a response to your emails. A complicated web based system to enter your timesheet or any other necessities like holiday. Talking about holidays, you get only 20 days annual leave plus UK bank holidays. But you have to reserve five of these days for the Christmas shutdown. Luckily I was dealing directly with some UK managers with an Englsiih workplace mindset. But they promised me it was a permanent position. But after some weeks I was suddenly approached by other managers about some positions. I checked with my second reporting line manager (UK one) who said that my position had become redundant as they had to transfer the salary to someone else in a different client office. Suddenly my first line manager and colleagues stopped speaking to me!

Mehr Bewertungen zu HCLTech entdecken

5,0
16. März 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Supportive team environment Great opportunity to learn and grow Collaborative culture Interesting and challenging projects Flexible work environment

Kontras

Some processes could be more organized as the company continues to grow. Communication between teams can sometimes be improved.

1,0
29. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

nothing, really, nothing appears to be functioning in this organization from onboarding over working, billing, offboarding

Kontras

I have not been paid for my work after almost 90 days now. There is no formal explanation or refusal, but they are just sitting it out it appears, pocketing the money that has been paid on my behalf by the client.

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