Pros
Not a whole lot. I truly can't think of any right now. You will get better pay and treated better literally anywhere else
Kontras
Penny wise and dollar dumb. They fire receptionists and individual store managers the same day we close stores. Individual store managers were told on a meeting at 10am that this was also their last day and they had until 1pm to pack up their offices for closing. This is all still while we are seeing clients, taking payments, and getting walk ins. It means as a leader covering 3 stores, you effectively have to be in 3 places at once. And you'll never be recognized for this crazy balancing act they force upon their employees. So there is a massive labor shortage that Multi-Unit team leaders need to deal with. Extremely tough on overtime. Even when it is desperately needed, you will not be allowed any overtime during peak season. Management that simply does not care about their employees. This company is anything but proactive. They have a knee-jerk reaction to everything and it is very disorganized. Frankly, I would tell people to RUN and let consumers know they will be far better off doing Turbo Tax on their own. Leaders do not make visits to retail locations. They all work remote. But as a Multi-Unit team leader, I am not allowed to do anything from home. The double standards are insane.