Pros
Great coworkers and clients! Lots of training available.
Kontras
This is a sales job and taxes are secondary. Managers are rarely around and don't have a clue about taxes, but push sales. They promise commission pay for experienced tax pros but sabotage that making them do free returns or heavily discounted ones. The software is not even tested until tax season so offices have to deal with errors. There is zero support for how to use the software. If you call about a question all they will do is research the tax law to see if you are allowed that item, but even they don't know how to enter things in the system. HRB is about getting as much money from clients as fast as possible and expecting there will be no negative consequences later.