Great people, Sub-par management - Customer Service Associate bei Grainger: Mitarbeiterbewertung

3,0
7. Apr. 2011
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Pros

Great compensation! The job is fast paced and there is always something to do. Wonderful vacation structure. Good benefits. Great schedules; Monday-Friday no weekends!

Kontras

Everything you do there whether it be helping customers to receiving product has a standard work procedure that must never be deviated from. Seriously, you have to do everything a certain way or you'll be "coached". If you think that certain way is inefficient you have to fill out a form and submit it to management. Sometimes management will test you on these standard work procedures and they expect you to know terminology associated with that standard work. It was like high school all over again! It seems as though management at Grainger favors seniority. People with seniority get to go to tradeshows and they have first pick for vacations.

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5,0
30. Juni 2026
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Pros

Big Company -- Dominate the market;

Kontras

None to think of, yes.

4,0
6. Juni 2026
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Geschäftsprognose

Pros

Benefits are decent and reasonably priced. They offer a 401k match, BCBS insurance, FSA, HSA, dental, vision, life insurance, and accidental D&D coverage. They also do a 3‑to‑1 match for donations to non‑religious 501(c) organizations. There’s a big emphasis on volunteering, with plenty of opportunities to get involved. The building itself is beautiful, with a free on‑site gym, a coffee shop, real trees in the atrium, a waterfall, and a large cafeteria (though the food can vary). They’re also flexible about which days you come on‑site, depending on the team’s schedule. If I needed to switch a Monday for a Thursday, it was never an issue. My manager was also supportive of remote work on days when the weather made commuting difficult.

Kontras

Admins do not get an annual bonus. They're really strict on Overtime, really weird about worrying about mini costs. Like they'll spend 50k on a week-long training but freak out if people want to rent a car while being in town. Can't buy lunch for this 3 hour meeting to cut costs, but we'll drop 10k on this other thing. It's also so unfair that some people get to work remotely and others are forced to come in 3 times a week, for the exact same roles. Every meeting is basically online, so it's just silly and a power trip.

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