Pros
Goodwill will hire literally anyone. As a recent immigrant I had no GED or qualifications at the time and was still easily able to get hired...along with several people who could not speak English and a couple recently released from prison. Supervisors are easy to work with. Work is fairly easy, if repetitive.
Kontras
Obvious problems/issues ignored by senior management Little communication between workers and management Unfair pay, new hires may be making more money than experienced workers. For example forklift operators were hired at $1.50 more per hour than existing and more capable ones. Raises are supposed to be given every year, although this is rarely adhered to. Management make no effort to keep good employees, and don't care how many people they retain/hire which means much of the workforce at any one time is inexperienced or simply not very good at their jobs. Favoritism shown by management, some workers will consistently be given worst jobs. Drivers rarely do much work other than driving. (They are meant to do other work when no runs are available) Pay is fairly poor. No distinction between skilled and non skilled workers. Eg Forklift/Machine operators paid the same as store staff. Upper management regularly impose seemingly worthless rules and initiatives while ignoring corporate policies.