Pros
While there are a select few individuals at this location who demonstrate genuine professionalism—too few to mention—there are literally no pros to this organization. The overall culture of Goodwill Houston and its leadership is deeply disturbing.
Kontras
It is rare to encounter an environment so consistently defined by a lack of basic competence, where management functions more like a cult than a professional organization. Dealing with the majority of the staff feels like a constant exercise in frustration; there is a pervasive atmosphere of unprofessionalism that seems to stem from a place of deep-seated insecurity. Rather than focusing on efficiency or service, many here appear to rely on office politics and subpar work ethics to mask their own inability to perform at a standard level. The contrast between the few "actual functioning humans" and the rest of the operation is staggering. It is truly unfortunate to see the few talented people associated with an organization where the general standard of intellect and social skill is so noticeably lacking. The teams in corporate and the store managers seem completely intimidated by basic competence.