Overall vacation/paid time off is good. But run out of paid time off and HR is there to kick you out immediately. They have no room nor respect for true emergencies. Infact, they act excited to have someone to punish.
Work amounts to you being the receptical for all of the emotionally unstable clients who wish to verbally abuse someone for all the bad things happening in their life.
For some inexplicable reason for a company at the revenue level its at, it tries its hardest to retain the worst clients imaginable as if losing their business means the company dies.
It would much rather see an employee quit then lose a bad client. I 100% believe this company tries harder to retain business from anyone then it would ever go to bat for you as an employee.
And our good clients are treated badly, we bend over backwards to support and teach our customers, and often getting them the support they need amounts to shrugging from senior leadership.
You are expendable, and its obvious the company views you as such, a necessary evil in the way of more bonus money for executives.
They are hard at work training AI agents to eventually replace many front line customer support, along with overseas associates who clients endlessly complain about.
You will be paid about 20 to 40 cent raises a year regardless of how well or not you work. And good luck being promoted for being competent or above competent at your role. You need family/friends in leadership to even be considered.
The company will start hemorrhaging employees the moment the job market gets better.
Oh. And only DEI matters here. If you are white and male, good luck being looked at for anything.
Ive met many talented leaders here and its lame to even think for a second this company may have promoted them for reasons other then their absolute skill in the role they are in. They deserve it for what they do, the hard work they put in, not to fill a corporate check box.
