Pros
- The company was fully remote before the pandemic, with years of experience managing itself in a distributed way - The handbook is a powerful home grown productivity tool - The product is the best in its class - Stock options are generously awarded and have high potential for life-changing wealth for those who have joined pre IPO
Kontras
- As the company grows, being a-sync has become less possible for those who are not ICs and there are more synchronous meetings that are required to attend - Current People Ops (HR) leadership could be stronger and more visibly engaged - In order to make specialized hires, not every new employee upholds or is interested in learning the CREDIT values and this is creating tension and confusion - Having a great product allows the company to be lazy in Sales/Marketing practices at times, yet still hit most numbers - Ongoing conflict between the iterative startup approach and need for more mature operational excellence can make it difficult to set/follow/understand mid-range strategy and plans - Communication silos are becoming a bigger challenge as the company goes 2+ years without gathering together in person (due to the pandemic)