This Is what career growth should look like! - Customer Success Manager bei Gearset: Mitarbeiterbewertung

5,0
8. Apr. 2025
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CEO-Befürwortung
Geschäftsprognose

Pros

Joining Gearset has hands down been the best career move I’ve ever made. From day one, I was encouraged to think about my long-term goals and not just the role I was hired into. What’s blown me away is how eager everyone, from management to teams across the business, have been to help me grow. Whether it’s learning a new skill, picking up experience in a different area, or diving into cross-functional projects, I’ve been supported every step of the way. The culture here doesn’t just talk about development it lives it. And that’s something I’ve never experienced before.

Kontras

Gearset is an incredibly powerful (and yes, sometimes complex!) and that can feel overwhelming at first. But what’s made all the difference for me is the support. Whenever I hit a wall trying to understand a feature or a technical concept, I’m not left on my own. Between the fantastic learning resources and a team that genuinely wants to help, I always come away with clarity. Sometimes that means chatting directly with the developer who built it. Other times, it’s a deep dive with the Product Manager who shaped the vision. That kind of access and openness makes a huge difference in helping me put my best foot forward. It’s one thing to work at a company that builds great tools and cares deeply about their customers, It’s another to be part of a culture that helps you grow while they do it.

Mehr Bewertungen zu Gearset entdecken

5,0
2. Apr. 2026
Mitarbeiter (anonym)
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CEO-Befürwortung
Geschäftsprognose

Pros

Like the title says - great values and culture Product works Feedback appreciated

Kontras

Insurance benefits Lack of leadership in the US

2,0
14. Sep. 2025
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CEO-Befürwortung
Geschäftsprognose

Pros

- Regular social events. - Collaborative team culture. - Typical b2b saas company with good customer visibility. - L&D budget available and encouraged to use. - Hybrid/flexible work culture.

Kontras

- Decision-making is centralized in UK, limiting regional autonomy. - High performance is expected but rarely rewarded with career progression. Especially in entry-level roles. - Feedback is often inconsistent and not actionable. - UHC coverage felt bare-bones for a tech company.

2
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Reaktion von Gearset
8mo
Thank you for taking the time to leave us some feedback on your experience. We’re glad to hear you felt connected to the collaborative culture, and that flexibility and learning benefits made a difference for you. Those are things we work hard to protect. On progression, it’s fair to say we’re still building. In Chicago we’ve seen teammates grow into leadership and specialist roles, and we know we need to add more structure so those paths are clearer and easier to access. Growth looks different in Chicago than in Cambridge, partly because the teams are at different stages. But the opportunities are real in both, and we’re committed to making them visible. Visibility and autonomy matter too. Our US team has significant ownership of customer relationships and plays an important role in how we scale. We’ve taken note of your feedback and plan to make it more clear when a role we’re hiring for in the UK, could be done in the US. You also shared that you were getting inconsistent feedback. Our culture only works when continuous feedback works. If that wasn’t landing for you, we need to take a closer look and make sure it’s doing what it should. Getting the right feedback at the right time is a big part of how we all grow. Feedback like this helps us keep moving in the right direction, and we’re grateful for it. Gearset’s ambition is high, and so is our belief that when Gearset wins, everyone here should feel part of that success. We really appreciate you highlighting these areas of your experience. We wish you the very best in your career and beyond, and please don’t hesitate to reach out if you’d like to share more.
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