Pros
Salary Decent PTO bank & paid holidays
Kontras
Most everyone worked at least 10-12 hour days and over the weekend just to get the bare minimum done. Unreasonable audit expectations; your caseload might only be 150 claims but the audit criteria makes it take you 2-4+ hours to work up a claim. If you get 2-3 new claims per day, you can see how that would be problematic. Management at this branch is the most unprofessional I've ever met in my career. Never any positive reinforcement but the minute you're behind on your work or you're not getting a 90% or above on your audits, you - and your other co-workers in the same boat - get an email telling you this is unacceptable and to get caught up. So unprofessional and condescending. Very hostile work environment. Asked HR for an exit interview but never got one. They know what's going on and they don't care.