Pros
Pay. The employees and some supervisors (not management). Health benefits. Training.
Kontras
Everything about the job is a con, in both meanings of the word. I was there for a year and 1/2 and that was way to long! I was actually very good at the job, pulled awesome numbers and carried my team a lot, each month. You would think doing so I would be appreciated? Nope! They could careless. The second you miss a call, you're a POS. They only want a warm body in that cubicle, to pick up that never ending ringing phone. The stress that comes with the job is unbearable most days. If you don't know what FMLA is, you will when you start this job. I left the company and took about a $6/hr pay cut and couldn't be any happier. Some advice: don't work here. Go work for a company that cares for its employers and somewhere you will have a opportunity to grow, fairly. The money is alluring and they definitely know how to put up the smoke and mirrors to make you think all these negative reviews are just by negative people, just like I did... but there is more truth in these negative reviews than the positive ones.