Pros
- Pay - Profit sharing - vacation days - downtime inbetween calls
Kontras
There are many downsides to working with GEICO. My best advice is to get hired, find a new job and quit as soon as possible. The customers are annoying, rude and condescending most of the time because of various reasons out of your control. management was just asinine. overall, the job will burn you out. You will start to use your vacation days more often. Whats even worse is GEICO's metric system. CPD, Quality, surveys and retention will be your biggest nightmare. Surveys are just completely out of your control. If a customer doesnt like what you told them, it doesnt matter how nice you were. You're getting a bad survey. One bad survey can mess up your entire overall number for the month, and if you fall below a 3/5 for more than 2 months, you're getting sacked. It will make you stress out about calls that happened a week ago because they dont post new metrics until the next week, So instead of relaxing while you're off of work, you're contemplating if your surveys, quality of retention will go down. overall, just start looking for a new job after a month or two.