Pros
No commute. Personally I'm there because it's located close to my home and outside DC. The benefits are good but they only give you 3 days sick leave.
Kontras
You have to take FMLA anytime you need off for being sick or if your kids are sick. The dependability requirement is very hard to maintain because they only give you 3 days sick leave and this leave does not include having to take off if your kids are sick. Phone reps are scored on whats called A calls. This includes Customer interaction and Quality. The calls are monitored by other employees who know you. This is not anonymous. So if you don't have a good relationship with the people monitoring your calls there is a way they can sabotage you. It's very corrupt even when they say they are not there is no way to prove it.