Pros
Very good benefits package, pay is not bad, and you do meet some great people. Also the training the period and staff at GEICO are very supportive, its a great place to learn when your just starting out.
Kontras
Micro management at its finest. You have your bathroom breaks timed and you will be talked to about it if you use the bathroom more than 10 minutes a day. Which is quiet easy to do on a 10 hr shift. The goals for a customer service rep are grueling, you can "lose" and entire call just for not asking someone about paperless options....it doesn't matter that the other 50 components of the call was perfect. Impossible and ever changing goals also make promoting out of service impossible. All of that on top of abusive customers make this job intolerable.