The reality of working at Geico - Customer Service Representative bei GEICO: Mitarbeiterbewertung

2,0
11. Dez. 2025
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CEO-Befürwortung
Geschäftsprognose

Pros

-401k matching -Accrued PTO -Full time -WFH available -Lot of available OT

Kontras

-Micromanaged on how many calls you take per hour -Anything but an EXCELLENT survey hurts you in your stats -Need to maintain a 3.0 overall stat score or higher to ensure position -No room to advance in auto service after hitting grade 63 -Constant monitoring of phone calls -They watch to make sure you are not in any unavailable status and if you are for any reason they instantly question you about it -Super high call volumes (back to back calls no breaks in between) -90% of calls are customers arguing at you about their bills and then those calls get reviewed since everything is recorded

Mehr Bewertungen zu GEICO entdecken

5,0
29. Mai 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Good work life balance and pay

Kontras

Long hours sometimes depending on demand

5,0
27. Mai 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Strong opportunities for career growth Many people are willing to mentor and support others without expecting anything in return Supportive culture, even from people who may not know you personally Increased focus on education and development, especially for leaders More company activities at the local office, which has been a welcome change Fun associate engagement opportunities like escape rooms, art activities, games, and food events So many opportunities for recognition

Kontras

There are still some areas where the company appears to be rebuilding trust and confidence Change is noticeable and appreciated, but some improvements are still in progress Feedback has clearly helped shape recent changes, and it will be good to see that progress continue

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