Overworked, Underpaid - Customer Service Representative bei Fullscript: Mitarbeiterbewertung

- Great leadership (everyone is approachable and friendly) and vision for the company - Engineering team has a strong focus on quality (tests and good infra) - Good work life balance

- Mostly growing pains as the company has scaled.

Talented and supportive peers at the individual contributor level. Early tenure offered a strong sense of culture and employee care.

Frequent restructuring at the leadership level created instability and confusion. Sudden mass layoffs were abrupt, shocking and poorly handled. Trust in leadership significantly eroded. Lack of clear direction, projects became fragmented and priorities constantly shifted. Increasing disconnect between leadership decisions and employee experience. Noticeable decline in culture over the past few years. Gradual removal of benefits and perks that once made the workplace feel more sustainable.