Pros
We were given a lot of excellent hands on training for 3 weeks prior to beginning to take phone calls or responding to problem tickets. My group of coworkers were great to work with and it was an all team effort. We had great bonus structures and incentives on top of our wages.
Kontras
Frontier ended up closing our office only months after 100's of us were hired. They had taken over Verizon's land based services in 3 states and didn't account for the amount of problems that were going to take place. In order to make up for their losses our entire center was closed down with 100's of people losing their jobs. Some were close to retirement or had been there for 15 to 20 years. The loss of jobs deeply impacted the community in which it resided.
