Pros
Most of the employees are young and fresh out of college, with Fragomen being their first "real" job. With such fresh employees, they tend to be enthusiastic about working and are willing to put in long hours to accomplish whatever the goal.
Kontras
With employees being so inexperienced, it often takes several times longer to accomplish anything. There is no employee development and no employee training. You have a 2-hour HR training on your first day and then you're expected to understand all the ins and outs of immigration law. They use Lotus Notes, an extremely out-dated IBM program to accomplish anything, and Citrix on some painfully slow servers instead of actual computers - the lack of power and computing speed is compounded by a slow internet connection. Managers and supervisors are extremely disorganized. The firm handles immigration law differently across each team (no uniformity). Employees are often treated like numbers instead of human beings. There is no work-life balance. Management often makes unreasonable requests of employees with little to no explanation of what they hope to accomplish or why. Pay is over $30k LOWER than the industry average - even though their office is in the most expensive area in the US.