Pros
um, I like working with people
Kontras
I've been there appx. 2 years, in the last six months the place has sort of gone to hell, the truth is Verizon wireless had 2 departments in there, removed warranty and has gone to customer care. So when they pull out it's easier to get rid of one campagin than 2 Origional mission statement "Vision, Passion, Purpose" Current Mission statement "Getit. Over. Faster." Free t-shirts and keychains can only lift morale so much fact is they have every one on a plan that makes them 4 weeks away from losing there job, the focus has gone from customer service to an 8 hour game of beat the clock. the market in the area is so tapped out that they are re-hhiring people they fired because they can't find people who can do the job. it's sort of like watching a sick family menber wither and will die. As for advancement, if management likes you, you will advance if you have the statistical rankings, but you are not liked, you will not advance. We have a person who hass been there 2 years, been in the top 10 in rankings month after month, but has not been promoted despite applying each time promotions have been announced.