Another tale of a good company going south - Mitarbeiter (anonym) bei Forward Financing: Mitarbeiterbewertung

2,0
29. März 2024
Mitarbeiter (anonym)
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CEO-Befürwortung
Geschäftsprognose

Pros

Getting hired at Forward Financing was exciting. The office is beautiful, the benefits are solid, and the people and co-workers are fantastic. I met some amazing people at this company.

Kontras

Even with great employees, great teams and great camaraderie, this is a case of Leadership ruining something good. Leadership in general is poor. It’s unheard of for a company this size to have CEOs and other C suite employees so ingrained in the day to day operations of teams, especially on the Tech side where they bring zero value as they lack any technical background. Forward calls itself a Fin-Tech, but the “tech” is grossly exaggerated. They don’t want to spend the resources or time improving our tech, which is far behind our competitors. They constantly micromanage and don’t trust the very people they’ve hired to make decisions for their departments. This has driven away great employees. In place of great employees have been internal hires being put in leadership positions where they have no background or real knowledge in the new roles they’ve acquired. This of course leads to turmoil and confused direction. Company goals can change at any given moment, which any leader knows doesn’t result in success. Bringing in a new CTO was exciting because the company desperately needed an Exec with a tech background. However, as new execs often do, they made sweeping changes leading to unexpected layoffs (which Forward has been known to do in the past) with zero warning. Meanwhile, HR continues to post each day on LinkedIn about how great the culture is and how much they value their female staff during Women’s History month, mere hours after laying off several female tech members. It’s incredibly disingenuous. Lastly, the long term plan seems to be outsourcing every position possible to our DR location. US positions have been laid off only to have that position posted almost immediately after, just in the DR. If I were in sales, underwriting or customer service I would be highly cautious of taking a job at Forward. As soon as they can get someone to do your job for cheaper, you too will be laid off (and likely without warning, since these layoffs are mostly unrelated to performance).

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Reaktion von Forward Financing
2y
Thank you for sharing your thoughts and experiences with us as a former employee. We agree; Forward is made up of an exceptional group of people. We're glad to hear you valued the people you worked with during your time with us. We are dedicated to continuously investing in our technology. We have multiple teams and initiatives focused on enhancing our technological capabilities, we strive for innovation and advancement. Furthermore, as highlighted in your review, we recently welcomed a new Chief Technology Officer specifically tasked with driving growth and overseeing our technology advancement. At Forward, we strive to offer opportunities for growth and advancement for our employees. Through our Internal Mobility program, employees are encouraged to explore internal job opportunities as they arise and apply for a new role if it’s of interest to them and better aligns with their career aspirations. While individuals may transition into new roles with varying levels of experience, we are dedicated to providing the support and resources necessary for their success. This is supported by our deliberate and strategic approach to goal-setting. We regularly communicate company performance and check in on our objectives to ensure they are putting us on a path to achieve our goals. As it relates to layoffs, we conducted one reduction in force in March of 2023. While it was a very difficult decision, it was necessary to right-size our business and maintain our ability to serve our customers. Since that time, we have not conducted any further reductions in force. Separately, as our business matures, we may have to reorganize functions to better set the company up for success. At times, this can result in a shift in roles. This is not something we take lightly, and we recognize that valued team members could be affected. We strive to maintain a balance between caring for our people and propelling our organization forward on the path we've set. Finally, regarding your concerns about the geographical placment of our staff, we want to assure you that our priority is to support all members of our team, regardless of location. Since Forward's inception, we have been headquartered in Boston and have maintained a robust subsidiary in the Dominican Republic, which is very different than outsourcing. At Forward, we are one team and are committed to creating a positive and inclusive work environment where every employee has the opportunity to thrive and contribute to our collective success.

Mehr Bewertungen zu Forward Financing entdecken

5,0
23. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Top-Tier Compensation & Resources: The company pays very well and genuinely invests in its employees by providing excellent resources to help us succeed. Incredible Culture & Team: My coworkers and team members are amazing, hardworking, and deeply dedicated. There is a strong sense of camaraderie, and we do truly meaningful work together every day. Fantastic Remote Environment: The remote work setup is seamless and highly effective, making it a wonderful place to work from anywhere. Rewarding Leadership: As a manager, it is incredibly fulfilling to support my team, solve problems for our customers, and cross the finish line on major tasks. I feel genuinely lucky to be a part of this organization.

Kontras

Learning Curve & Operational Complexity: The environment is very fast-paced, and the product itself is highly complex. It takes a significant amount of time to learn the ins and outs, which naturally makes managing the operations space a bit challenging. Heavy Manual Workload: There are a lot of manual reviews required, which can lead to an increased workload for managers. Growing Pains: Right now, there is a lot of reliance on "tribal knowledge" and navigating gray areas. As the company continues to expand, leadership will need to prioritize building more standardized, scalable processes to ease the operational burden.

avatar
Reaktion von Forward Financing
2d
Thank you for taking the time to share such a thoughtful review! It is wonderful to hear you feel so supported through our compensation and the resources we provide. Crossing the finish line on major tasks and solving tough customer problems is only possible when we truly work together as a team, so I am glad you get to experience that camaraderie every day. We also love that the remote environment is working so well for you. That’s exactly why we bring the whole company together twice a year for our Forward Palooza events, in addition to individual team offsites throughout the year, keeping those team bonds strong while enjoying the flexibility of working from anywhere. We really appreciate your candid notes on our operational growing pains. Learning a complex product is tough, and relying on informal knowledge or heavy manual reviews adds a lot to your plate. Documenting those gray areas and building scalable processes is a major priority for us as we continue to grow, and your feedback helps highlight exactly where we need to focus our efforts. Thank you for believing in our vision and for being such a wonderful part of the Forward team.
5,0
23. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Amazing company to work for. The team is incredibly supportive, and everyone is always willing to help and answer questions. The collaborative environment makes it easy to learn, grow, and feel valued as an employee. I truly appreciate the positive culture and the encouragement I receive from my colleagues and leadership.

Kontras

None at this time. I am really enjoying my experience working here and look forward to continuing to grow with the company.

avatar
Reaktion von Forward Financing
2d
Thank you for taking a moment to share your experience with us! It is wonderful to hear that you feel so supported by your coworkers and leadership. Creating an environment where people feel comfortable asking questions and learning from one another is exactly the kind of culture we strive for. We are so glad your experience has been overwhelmingly positive so far. If you ever do spot areas where we can improve, please do not hesitate to share - we always welcome the feedback. We also appreciate your advice on continuing to invest in our team as we expand. Taking care of the people behind our work is incredibly important to us and remains a top priority. Thank you for being such a great part of the team. We are excited to see you continue to grow with Forward!
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