Team Leaders do virtually nothing unless you nag them. HR does the bare minimum to help so their backs are covered but don't really care or help, payroll screw you at every turn by messing up your pay and take no responsibility for their actions. Only employees that are held accountable when something goes wrong are the agents. No room for progression unless you brown nose and bend over backwards, even then it's not guaranteed. This job became so stressful that I got very ill and vulnerable, I had to quit.