It's a Mess - Support Services bei FirstService Residential: Mitarbeiterbewertung

1,0
24. Feb. 2025
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CEO-Befürwortung
Geschäftsprognose

Pros

Culture can be nice with get together and fun activities

Kontras

Turn over is not managed (VP calls is growing pains but they've yet to stop) I don't think a single person at this office has maintained their position during my years employed here, either moving to new departments in hopes of better management or leaving entirely. The blatant favoritism of half the staff and do as I say not as I do attitude from upper management is infuriating. Add to that the delegation of tasks to other departments due to high turn over makes working here not ideal to say the least. Community Managers have the best perks, but most are over worked while the AR/GL teams have the best management but she's so overworked getting a quick answer or assistance from her is almost impossible. The skeleton departments (sometimes only one person departments) make gaining assistance and taking time off headache inducing and near impossible as all time off has to be approved by supervisors. Despite PTO and vacation time being part of your 'perks'. My recommendation don't walk away from this but run, it's sincerely spiraled out of control in the past few years and I can't in good conscience recommend working here to anyone. Any VP who says you will give blood, sweat, and tears to a job needs to reevaluate how much they push their workers. I don't mind sweating but if I'm giving blood and tears something is wrong.

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Reaktion von FirstService Residential
1y
We hope that every associate has a positive experience with FirstService Residential but realize that there are circumstances where this may not happen. We apologize that your experience isn’t reflect the positive culture of family to which we strive. Thank you for your feedback, as the only way we can improve is to hear honest comments from our associates. We hope you can feel open to sharing this feedback directly with your leadership team to collaborate towards improvement in the areas you called out. - Kaitlin Buccheri, Communications and Engagement Manager

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5,0
15. Mai 2026
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CEO-Befürwortung
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Pros

Professionalism, Ethics Hight quality And quick Response.

Kontras

Longer Response times, Availability of specialized service, By appointment Only.

4,0
18. Mai 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Great company culture with strong core values and a collaborative environment. As a remote employee, the flexibility and work-life balance are a huge plus. The IT environment is also very dynamic — there are multiple systems, platforms, and technologies in use, so the work rarely feels repetitive or boring. The company is supportive of employee growth and development, offering training opportunities and access to a large online learning library. Another positive sign is the number of long-term employees; many people have been with the company for 5+ years, which says a lot about overall employee satisfaction and stability.

Kontras

The company frequently changes business processes and technologies. While innovation is good, it can sometimes feel like just when you’ve fully mastered a system or workflow, a new tool or process is introduced. Workload can also fluctuate depending on business initiatives and project demands. Because it’s a large organization, there are a lot of layers of leadership — supervisors, managers, directors, VPs, etc. At times, it can be unclear who the correct point of contact or decision-maker is for certain situations.

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