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      First Mile

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      Bewertungen für First Mile

      A positive turn - Mitarbeiter (anonym) bei First Mile: Mitarbeiterbewertung

      5,0
      20. März 2026
      Mitarbeiter (anonym)
      Empfehlen
      CEO-Befürwortung
      Geschäftsprognose

      Pros

      I’m giving 5 stars because I can genuinely see positive change and feel optimistic about the future of the business. That said, I want to be honest—this past year has not been the best. There was a noticeable drop in morale, and at times it felt like people had lost passion for the company’s goals. The recent reviews here reflect that reality quite accurately. This business has some fantastic customers, but in such a competitive market, they will only continue to stay if they are happy. And to keep customers happy, you need a team that brings energy, care, and genuine passion for the environmental mission. Over the past year, that hasn’t always been easy to see. The people who stayed through this period clearly care deeply about the company. That has certainly been my experience—those who remained truly believe in First Mile, even when morale was low. The reason for my 5-star rating is the direction things are now heading. Management has started to take meaningful steps to improve the culture. The new bonus scheme looks promising, and the new CFO comes across as a humble and genuinely good person. These are strong signals that the company is moving in the right direction.

      Kontras

      The past year has been challenging, with low morale and a noticeable drop in engagement across teams. At times, there was a lack of clear direction and consistent motivation, which impacted the overall energy of the workplace. Overtime has not always been fairly recognised, and more could be done to reward and retain those who remained committed during tougher periods.

      avatar
      Reaktion von First Mile
      3w
      Thank you for taking the time to leave a review. It's good to hear you've had a positive experience at First Mile. We're committed to building a workplace where people feel supported, can develop, and do meaningful work — feedback like yours helps us understand what's working and where we can build on it further. We hope to continue to deliver on that as we grow.

      Mehr Bewertungen zu First Mile entdecken

      4,0
      10. Mai 2022
      Customer service
      Empfehlen
      CEO-Befürwortung
      Geschäftsprognose

      Pros

      *Great employee benefits *Relaxed atmosphere *Caring/ Flexible employer *Great sense of team spirit/ fun (from all role levels) *Busy- So days fly by

      Kontras

      *Busy so need to be prepared/ organised and willing *Communication between departments could be better

      avatar
      Reaktion von First Mile
      4y
      Agree comms between departments can improve. Having cross department teams like the Green Team launching will help along with our new social plan. Please let me know if you have more ideas, very open to them :-)
      1,0
      16. Juni 2026
      Mitarbeiter (anonym)
      Empfehlen
      CEO-Befürwortung
      Geschäftsprognose

      Pros

      The company has potential, and there are opportunities to work independently if you prefer a hands-off environment. I am grateful for the colleagues who have taken time to teach and help. I enjoy the after work social aspect.

      Kontras

      Since joining, I've largely been left to my own devices with very little onboarding, guidance, or direction. Expectations are often unclear, making it difficult to understand priorities and succeed in the role. The office culture can feel quite cliquey and unprofessional at times. There is a noticeable amount of gossip, negativity, and complaining, which creates an unpleasant working environment. Rather than fostering collaboration and support, it often feels like being back at school. Another frustration is the lack of alignment between departments. Managers from other teams frequently assign tasks to our team that appear illogical, unnecessary, or disconnected from our actual responsibilities. This results in wasted time, confusion, and reduced productivity.

      avatar
      Reaktion von First Mile
      2w
      Thank you for taking the time to share your feedback. We're sorry your experience hasn't reflected the environment we're working to build at First Mile — this isn't the standard we hold ourselves to and we don't take feedback like this lightly. We take all reviews seriously and comments like yours are important in helping us identify where we need to do better. If you'd like to discuss your experience further or share more detail, please don't hesitate to contact the HR team directly at hr@thefirstmile.co.uk — all conversations are handled in confidence. We appreciate your honesty.
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